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Funeral Invitations
           

Frequently Asked Questions and Terms and Conditions

Samples

We are happy to send out a sample free of charge to you. Just complete our online order form below

Request a sample on-line >>>

Your timing

Notification cards are usually sent out ASAP.

We understand that time is of the essence and there is a great deal to do at this time; as soon as we hear from you we will contact you to agree the schedule and delivery.

Ordering

Please complete our online order forms. As Millbank and Kent are renowned for offering a personal service, if necessary we will contact you via telephone or email to fine tune your individual needs. This is why we do not have a 'Shopping cart' website.

Payment

An invoice will be raised once you have completed the order forms. We will follow up with a schedule of dates for us all to work to in getting the design, proofing and printing of your stationery completed.

Payment in full is due on presentation of online or paper proofs. Printing will not commence until payment has cleared our account.

Payment may be made by an internet bank transfer, Our banking details will be shown on the bottom left of the invoice.

Cash is accepted if you are local. Credit card or Paypal is available, (note: a 3.6% surcharge applies). Lastly, cash may be paid directly into your local HSBC bank.

Proofing process

We appreciate time is precious when organising a funeral so we produce an online proof for you to approve from the comfort of your own home. Updates can be made in minutes to make for a speedy sign off so print may commence.

Please note: Once you have said 'Yes to Print' or confirmed for us to proceed with printing on your approval form or via email this is final and we cannot accept responsibility for errors made by you or ourselves.

Minimum order quantity

We have a minimum order quantity of £100.00. If your order is near this value, please call to see if we can accept your order. This will depend on our workload at that time.

Do note: this does not mean that you need to spend £100.00 everytime you place a separate order from us. It means that your entire order for your Funeral needs to add up to this value at least in total.

Stationery not on the list

If you require a particular piece of stationery that does not feature on our price list, please do not hesitate to ask if if we can produce this for you. We are more than happy to fulfill most requests!.

Postage & Packaging

We now offer a choice of postal services. Please select which one you require when ordering.

If you do require your stationery to arrive on a specific day or urgently, you will need to request Royal Mail Special Delivery guaranteed next day. This is a 100% efficient service that we have never had any faults with.

Click through to Pricing to see table of pricing

There may be some slight variations on the above costs as it is difficult to factor in all scenarios.

Please check all of your stationery when delivered within no later than two days of arrival.

If you are local you are welcome to collect. We may alternatively be able to deliver at an agreed rate.

Overprinting

When your print is produced there is sometimes a few over prints. These may be sent out as samples to other prospective clients. If you do not wish for them to be sent, please let us know.

Sales and Marketing

We do occasionally use client stationery for sales and marketing purposes online and offline, for example, Funeral magazines, flickr and facebook. If you do not wish for your stationery to be included please email us and we will happily remove any web based items and ensure your stationey is not used in the future.

Photographic stationery

"I would like to order your Photographic Stationery, please can you advise me on how to send the images we require?."

There are 2 options available for the receipt of images;

1) Please scan your images at home at a resolution of no less than 300 dpi (dots per inch). The image should also be no smaller than 70mm square. Please then email them to us.

2) Send them in the post - BUT FIRST, please ensure you have taken a copy of the image. Please also send via Royal Mail Special Delivery next day arrival as this is the most secure and guaranteed form of post. Images will be returned to you.

We make every effort to ensure old images look as good as possible on print. This is only possible if the image supplied to us is of reasonable condition in the first place. We will let you know if an image is unsuitable.

When completing the order forms you must also complete our form, Photo Disclaimer. This confirms to us that you have the copyright ownership or usage to use the images you have supplied.


 
Funeral invitesAll images on this website are low-resolution for web use.
Contact us to discuss your plans and to request a sample that shows the true quality of the images, paper and production.
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